I have been currently given the responsibility of assessing
Internet infrastructure in the project areas of Changunarayan and Panauti . Evaluation
of mobile Internet connectivity is a part of my role as a technologist. I noticed an interesting gossip about poor
telecom service quality at Changunarayan – people believed the poor service
quality of telecom was due to signal interference between towers of different
network providers. Some of the local
residents were extremely furious against the installation of a tower by
WorldLink, which is an Internet service provider but not a telecom operator. I
could not flatly deny such interference, because though this should not happen
theoretically, malfunctioning of the towers or improper parameter settings can
still lead to such undesired effects. I
did not have any specific device to test signal interference.
Today I performed tests at Panauti. So far the results
indicate service quality of Ncell is superior to that of Nepal Telecom, in both
areas. At Changunarayan, signal quality of Ncell was poor. I came to know from
the local people that there were no towers of Ncell at Changunaryan; the signal
should have come from towers at Sankhu
and other nearby locations. In contrast,
there were about eight Nepal Telecom (NTC) towers, but services quality was
embarrassing. Though NTC’s signal
strength was in an acceptable range, service access delays and call drops were
high, and mobile internet connectivity was terribly poor. Surprisingly, quality
of Internet provided by Ncell was still
better than that of NTC.
My experience shows wherever Ncell’s signal quality is
better, its Internet service is better. This is not true with NTC. But the managing director of NTC claims
"In the present competitive scenario, Nepal Telecom is the only service provider that has been providing rich and quality network services at affordable price throughout the country. " (www.ntc.net.np)
The claim appears as a joke. It is a serious question why NTC, a government owned company
having a superb infrastructure,
is not providing quality service.